Terms of Sale
1. About us
Mornva Studio is run by Cyrus Moise, a sole trader in England. Contact: info@mornva.com, [business address].
2. What we provide
Digital invitations ("living invitations") delivered as a web link, and, depending on your package, personal guest links, RSVP collection and a guest list dashboard. What's included in each package is shown on our website at the time you order.
3. Ordering
A contract starts when we confirm your order in writing (email or WhatsApp) and, where a deposit or full payment is due, when we receive it. Please check your details carefully: names, dates, times and venues on the invitation are taken from what you give us.
4. Prices and payment
- Prices are in pounds sterling and are the full price you pay. (We are not currently VAT registered.)
- Ready-made packages are paid in full when you order. Personal and bespoke packages need a deposit to start, with the balance due before final delivery.
- Add-ons and extra changes are charged at the prices shown on our website or agreed with you in writing.
5. Proofs and changes
We send you a private preview. Your package includes two rounds of changes; please send all changes for each round together. Further changes, or changes after your invitation has been sent to guests, may cost extra (we'll always tell you first). Small mistakes that are our fault are always fixed free.
6. Your content
You confirm you have the right to use the photos, music, text and names you give us, and that they're not unlawful or offensive. We may decline content that isn't suitable. For music, we recommend royalty-free tracks or linking to a song on a streaming service.
7. Delivery and how long your invitation stays online
We aim to deliver within the time stated for your package. Your invitation and guest tools stay online until at least 3 months after your last event, then guest data is deleted as described in our Privacy Policy.
8. Your right to cancel
As a consumer you can usually cancel within 14 days of the contract starting, without giving a reason.
- If you ask us to start work within those 14 days and then cancel, we'll refund what you paid minus a fair amount for the work already done.
- Once your invitation has been fully delivered with your agreement that we start straight away, the right to cancel no longer applies, because it's personalised digital content made to your specification.
- To cancel, email info@mornva.com or message us on WhatsApp. Refunds are paid within 14 days, to the original payment method.
Gift cards and the host pass
- Gift cards can be spent on any invitation at Check & pay, until the end date shown on the card and in its email. Anything not spent stays on the card until then. They can't be exchanged for cash. You can cancel a gift card for a full refund within 14 days of buying it, as long as it hasn't been used.
- The host pass covers the number of Premium invitations shown when you buy it, until its end date. Invitations made with it stay online like any other. You can cancel within 14 days of buying it for a full refund if you haven't used it yet. It's for you or your business and your own events or clients; please don't resell the code.
9. Guest information
When you use our guest list and RSVP tools, you're responsible for the guest details you give us, and we process them only on your instructions: to send invitations, collect replies and show them to you. We keep them secure, don't use them for anything else, and delete them on the agreed date. Full details are in our Privacy Policy.
10. Our credit
Invitations include a small "Designed by Mornva Studio" credit. You can remove it for the add-on price shown on our website.
11. Things outside our control
We're not responsible for guests not receiving or reading messages (for example WhatsApp problems), outages of third-party services, or the accuracy of details you supplied. If something does go wrong because of us, we'll fix it, and our total liability is limited to the price you paid. Nothing in these terms limits our liability where the law doesn't allow it, such as for fraud or for death or personal injury caused by negligence.
12. Complaints and the law
If you're unhappy, please tell us first at info@mornva.com and we'll do our best to put it right. These terms are governed by the law of England and Wales, and you can bring a claim in the courts of the UK nation where you live.